Decision Making

The best decision-makers are the most experienced decision-makers. Many change project teams are staffed with up and coming, though relatively inexperienced associates. The change leader should study decision-making theory in order to assist the project team in making decisions. These decisions usually have a much greater impact than any they have been forced to make in their assigned jobs. It's difficult for these employees to have a cross-boundary view of the organization and therefore may miss important implications of their decisions. Harvey Kaye in his book Decision Power offers these keys for the change leader:

• Place the decision in context.
• Organize the important information.
• Formulate the decision as a problem.
• Structure the problem to cut it down to size.
• Transform the problem into a goal.

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